Question
I wish to cancel my mobile phone contract as twice Ive been charged extra.Can I cancel the contract?
Twice Ive been charged . and their claim is that somethings have been downloaded. I know nothing has as I keep the phone locked in my room, and only allowed my son to use it with special permission when he has run out of credit on his phone. It has come to a point that I have removed the sim card and dont use it for fear of causing a download as is their suggestion, even though I know you cant download things just by touching buttons. One has to confirm. I only used the phone for emergency use only, and my son only used it with special permission and it was always for a quick call and was put back in my room. I wrote to the company and sent one months money even though I am not using the phone anymore. They arent solving the problem, just giving me credit, but when the bill arrives the extra has been taken! The way Ive been spoken to has been appalling, having been kept on hold for ages. I would truely appreciate some advice as I can only end the contract in March. Thanx
Answer
You could cancel the plan but there is a large fee if you do it before the contract is up.
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